常見問題 - Common Problem
是否須查詢產品是否有貨?
由於貨品種類繁多, 為免出錯或因數量不夠不能交貨可避免退錢麻煩。最好先給我們電話, 電郵或 whatsapp 查詢作核。 

如何付款?
請參閱「訂購須知」項下有關「付款方式」之說明。. 我們是香港特區政府採購卡商戶歡迎使用 P-card。歡迎paypal, 支票或現金交收。

送貨安排和費用如何?訂購後多久會收到產品?
請參閱「交貨須知」項下有關「送貨安排」之說明。

退貨或換貨安排如何?
如香港本地客戶要求退換商品(所退換之商品必須未經使用及保持包裝完整),必須於收貨後一星期內提出,並連同原包裝及發票,安排退換。所有換貨服務之運費將由顧客負責。

如何保障付款安全?
本網站採用了保安嚴密的系統,買家信用卡經「安全通訊端層」(SSL)編碼直接傳送到銀行,我們的伺服器不會儲存買家的信用卡或PayPal賬戶資料,以保障購物安全。

我是商戶,如何查詢批發或供貨合作?
如有任何批發或供貨查詢,可與我們的聯絡。

Do you have to check if the product is in stock?
Yes, due to a wide range of goods, in order to avoid mistakes or because the number is not enough to delivery. It is best to give us a telephone, email or whatsapp for enquiry.

How to pay?
Please refer to the "Payment Method" instructions under "Ordering Information". We are the Hong Kong SAR Government Purchasing Card Merchant. Welcome paypal, check or cash settlement.

How about shipping arrangements and costs? How long will it be received after ordering?
Please refer to the "Shipping Arrangement" under "Delivery Instructions".

How is the return or replacement arrangement?
If the Hong Kong local customers require the return of goods (the returned goods must be unused and maintain the packaging integrity), must be submitted within one week after receipt, together with the original packaging and invoices, arrangements for returned. All freight forwarding services will be the responsibility of the customer.

How can I guarantee payment security?
This website uses a secure system. The buyer's credit card is sent directly to the bank via the "Secure Communication Layer" (SSL) code. Our servers will not store the buyer's credit card or PayPal account information to protect the shopping.

I am a merchant, how to check the wholesale or supply cooperation?
If you have any wholesale or supply inquiries, please contact us.